Privacy Policy

Who we are:

DrBK Ltd is a Dental and medical Aesthetic practice registered at 115 Queens Road, Reading, Berkshire, RG1 4DA. If you would like to contact us about any of the information contained within this privacy notice you can contact our Practice Managerby email at Managers@drbk.co.uk or telephone us on 0118 9606930.

What information we collect about you:

We collect information about you when you enquire about our services or make an appointment with us for treatment. We will retain details and clinical notes relating to the care you receive within our practice and from third parties. We also collect information about you when you voluntarily complete customer surveys, participate in competitions or provide feedback to us.

How we will use the information we have about you:

We will use information about you to enable us to arrange appointments with the appropriate clinician and to ensure that you are receiving care appropriate to your clinical needs. Our regulators, The General Dental Council, require us to create and retain records of all treatment that is provided to patients within the practice. We are obliged by law to keep these records for 11 years after the last date of treatment and it is now advisable to keep, where possible these records for up to 30 years.

We will not disclose your personal data, including records of your treatment, unless required to do so by law, or with your explicit consent. If you have been referred for treatment with us by another medical professional, we may disclose details of your treatment to them where appropriate. Wherever possible we will discuss any disclosure with you in advance. We will never pass on your information to a third party for marketing purposes.

We may share your information with selected third parties including; business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you; analytics and search engine providers that assist us in the improvement and optimisation of our site; credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We will use your information to provide you with details about other services or products that we offer that we think will be relevant to your ongoing care or may be of interest to you.

Marketing:

We would like to send you information about products and services of ours which may be of interest to you. If you have consented to receive marketing you may opt out at a later date.

You have a right at any time to stop us from contacting you for marketing purposes. If you no longer wish to be contacted for marketing purposes please contact us on mytreatment@drbk.co.uk so that we can update your records.

Our Website, Cookies and how we use them:

What is a cookie?

A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

How we use cookies

We may use cookies to:

  • Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions.
  • Identify whether you are signed in to our website. A cookie allows us to check whether you are signed in to the site.
  • Test content on our website. For example, 50% of our users might see one piece of content, the other 50% a different piece of content.
  • Store information about your preferences. The website can then present you with information you will find more relevant and interesting.
  • To recognise when you return to our website. We may show your relevant content, or provide functionality you used previously.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

Controlling cookies

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device, you should set your web browser to refuse cookies.However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

To learn more about cookies and how to manage them, visit www.AboutCookies.org.

Links from our site

Our website may contain links to other websites.

Please note that we have no control of websites outside of the www.drbk.co.uk domain. If you provide information to a website to which we link, we are not responsible for your data protection and privacy.

Always be wary when submitting data via interactive website templates. Study the website data protection policy and the status of the website itself –(is it padlocked or using https:// or green bar transfer protocols?).

Access to your information:

You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all, of your personal information please contact us by email: mytreatment@drbk.co.ukor write to us at the following address; 115 Queens Road, Reading, Berkshire, RG1 4DA.

If your personal details change, or it comes to your attention that the information we hold about you is inaccurate in any way please let us know and we will make the appropriate corrections.

If you have concerns about the way in which we have handled your data, or are not satisfied with our response to any complaint you may have made, you can complain directly to the Information Commissioner Office.

Where we store your personal information:

All information you provide to us is stored on our secure servers. When your records are shared with third parties, this is done through an encrypted file sharing service.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Changes to our Privacy Policy:

We regularly review our privacy notice and will update this page when necessary. This privacy policy was last updated on the 23rdMay 2018.

Testimonials

"I spent years not being able to smile as I hated my teeth, I was told many years ago that it would be impossible to straighten them, this left me with no confidence… Then I was told to visit Dr Bob Khanna… Today I feel great about myself, I have learned to smile again & I owe this to Dr Bob & his wonderful team. Many many thanks Dr Khanna for the work you have done, I will remain a loyal customer to you in the future." - Annie

"I could not be happier with the results Prof Bob Khanna has given me, from the very start the staff at Dr BK clinic were very informative and helpful. My nose now looks as it did before I damaged it, Prof Bob Khanna listened to my exact needs and as to what I wanted to achieve, and this shows in the way my nose now looks, I will definitely continue to come back to the clinic for future treatment…" - Jason

"If you want a comprehensive, safe, quick and satisfactory treatment for your face just visit dr bob Khanna. I got my tear troughs, cheeks & non-surgical facelift done yesterday, it was pain free, took less than 20 minutes, huge transformation in a very natural way immediately and now I can't be happier… Would never get safer hands than Dr Bob's. He is a magician, love you for making me love my mirror again" - Rand

"I had been diagnosed with bruxism by my dentist and had been wearing a plastic mouthpiece every night for over five years. I read about the BK Clinic in a national newspaper and made an appointment… The team were very warm, friendly and put me at ease. Professor Khanna diagnosed my problem within minutes… Within 2 weeks I was pain-free, sleeping better and my ugly mouthpiece was ditched… I would not hesitate in recommending the DrBK Clinic, Professor Khanna is extremely knowledgeable and passionate about what he does and I only wish I had discovered his services sooner." - Sarah

"Your laser hair removal is the best treatment ever, it has been so effective and I never have to worry again about waxing, I was so grateful to find it was also not painful compared to other laser treatments I have had in the past. It felt like a warm massage. Thank you." - Cassie

"This is the first time in my life I felt "safe" in a dentist. The building was stunning, everything was clean and felt less like a dentist and more like a spa and honestly Dr Khanna was so supportive towards me! 100% recommend especially if you are as afraid as me!" - Laura

Professor Bob And his wonderful caring team is the only clinic to go. I am always reassured and always feel welcome. I feel I am in the magic hands of Professor Bob. Pain free fabulous results. He simply loves his profession loves people and cares. What more an you ask for. Professor Bob achieves his work of art." - Renee

"I couldn't fault my experience, Prof Bob Khanna and the staff at the clinic were friendly and professional at all times. I would recommend visiting the clinic as you will be in the best hands. 10/10 for service and results." - Natasha

"Fantastic place, well looked after from the moment you walk through the door. I could not be any happier with my results there are amazing, wouldn't recommend anywhere else." - Jemma

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