Practice Policies and Procedures

DrBK Practice Policy & Procedures

Please read through this carefully and confirm at the bottom of the page that you have read and understood.

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“On behalf of the DrBK team, I would like to extend a warm welcome to the DrBk Clinic. Our mission is to ensure that every patient feels as comfortable and cared for as possible throughout their visit.

We kindly ask that you take a moment to review our practice policies carefully before signing below. I would personally like to thank you for entrusting your well -being with the DrBK Clinic and giving us the opportunity of showing you why we are proud of this establishment. As you will soon discover, we are a forward-thinking practice, and we deeply value any feedback or suggestions you may have, no matter how critical, so we can continue to improve and serve you better.”

Yours sincerely,

Dr Bob Khanna – Principal of Dr BK

Full Dental Consultation (FDC) £155 With Dr Khanna – During your appointment, you will receive a comprehensive examination of your teeth and the surrounding structures. Utilising state-of-the-art technology, including advanced digital X-rays and intraoral cameras, we thoroughly assess your oral health (X-rays may be required during this visit). Based on our findings, we will provide a diagnosis and develop a personalised treatment plan. You will also receive a detailed treatment estimate, valid for three months. For optimal oral health, we recommend scheduling a dental examination every 6 to 12 months. Please note that if you have not visited our clinic for 18 months, a full dental consultation will be required.

Dental Hygiene With Julie – From 1^st May 2013 the General Dental Council permits patients to directly access the services of dental hygienists without the need to see a dentist first. We have 2 options available with the hygienist.

• 30 Minutes – £84
• 60 Minutes – £159

We believe in preventative dental care, and we will advise you of the frequency and length of dental hygiene appointments to suit your specific dental needs.

Aesthetic Consultation £125 With Dr Khanna – 50% redeemable against treatment fees. During your consultation we will discuss why you are here and what types of procedures you are interested in. After a full examination of the area(s) we will be able to advise you on the options that are available to you and what treatments would be more suitable for you. You will be given a treatment plan estimate along with all the necessary documentation on the treatments that we have discussed. Please note that we don’t routinely offer treatment on the same day, but we will do our best to accommodate where we can.

Tattoo Removal Consultation with the Laser Therapist £30 – Fully redeemable against treatment. Includes advice on suitable treatment options, a required patch test (48-hour wait before treatment can commence), and a personalised treatment plan with an estimated number of sessions and costs.

Skin Consultation with Therapist £40 – Fully redeemable against treatment. Includes a full skin assessment, discussion of suitable treatment options, and a personalised treatment plan with cost estimates. Patch testing may be required depending on the treatment recommended.
Fully redeemable against treatment. Includes a discussion of your concerns and goals, 

Body, Wellbeing and Pain Management assessment £100 with a Therapist – Fully redeemable against treatment. Includes a discussion of your concerns and goals, assessment of suitable treatment options, and a personalised treatment plan with cost estimates.

Payment Procedure – At DrBK, it is customary to pay a 50% deposit towards all future appointments. To make things easier, we offer 0% financing options, just let one of our team members know if you wish to know more information. All treatments must be paid in full on the day of completion.

Cancellation Procedure – It is practice policy that a minimum of 48 hours’ notice is given to a member of staff to cancel an appointment. If the necessary notice is not given, there will be a charge of 50% of the appointment fee. If you need to cancel an appointment, please email mytreatment@drbk.co.uk , or phone 0118 960 930 and leave a message on our answerphone.

Failure to attend (FTA) – Should you FTA a scheduled appointment, without adhering to the cancellation policy, 75% of the procedure fee for that appointment will be charged. Unfortunately, all treatment will be discontinued for clients who fail to attend without adhering to our cancellation procedure on the third occurrence. This is at the discretion of the practice principle.

Complaints procedure – We at Dr BK strive to cater to all your requirements in a professional and friendly manner. However, if you have any concerns or issues that you would like to discuss in confidence, please direct them to management in writing or by email (mytreatment@drbk.co.uk). Your complaints will be taken very seriously as your contentment is of paramount importance to us.

Your Information – The information that we obtain from you remains strictly confidential. We will only share your information if we are required to by law. You are entitled to a copy of your records and can request them at any time. If you wish for a friend, or family member to discuss your treatment with us, we must have your written consent first. If you would like more information and what we do with it, please ask for a copy of our leaflet.

Appointment Reminders – At Dr BK we will send automated appointment reminders via SMS and email as a gesture of goodwill. Please note this is not confirmation of your appointment and if you should not receive a reminder, we will still expect you to attend your appointment.

Note Taking – To help us keep accurate and detailed notes during the appointment, we sometimes use a secure tool that transcribes what we discuss. It allows us to focus on you without needing to type as we talk. It’s confidential and part of your medical record only. If you have any objection to this process, please let us know, otherwise we will assume that you give your consent for this process.